The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
Experience:
Fresher or any experience
Candidate Profile:
Graduate / Undergraduate in any discipline (may vary basis the job requirement).
Courteous with strong customer service orientation.
Strong computer navigation skills and PC Knowledge.
Ability to effectively communicate, both written and verbally.
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
Ability to work as a team member, as well as independently.
Ability to rotate shifts, as needed.
Demonstrate strong probing and problem-solving skills.
Should be able to handle complex queries from customer and resolve the same independently.
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